Any faults or requests for repair should be submitted to our 24-hour service desk. Before you submit your request, we recommend that you refer to the ‘Onderhouds ABC’ document to find out who is responsible for which types of repairs.
E storing@vbtgroep.nl
T 088-5454666

vb&t would like to discuss and find a solution to any unsatisfactory situations which may arise throughout your dealings with vb&t. We think your opinion about our services and the assistance we provide is important. If you have a complaint, we would therefore like to utilise the opportunity to make you a satisfied customer (again)! Your complaint will give us the chance to do better next time. Please do get in touch with us.

If you are a tenant wanting to make changes to your tenancy agreement as a result of co-habitation or separation, for example, you are obliged to communicate these changes to the contract changes department. You are also required to advise the contract changes department if you wish to terminate your tenancy agreement. They will be able to advise you on next steps. To facilitate this process, standard forms are available online for you to download.
E contractmutaties@vbtgroep.nl
T 088-5454650

For any questions about rent payments.
E huurincasso@vbtgroep.nl
T 088-5454640