We do our utmost for you, but it is always possible that you are dissatisfied about a particular situation. Perhaps you are not satisfied about services, about the way you were assisted in our letting office or on the phone or about companies that carry out work for vb&t in or on your accommodation. Do not hesitate to let us know. We will come up with a solution as quickly as possible and at the same time it will help us to improve the quality of our services.
Please note: we are not talking about requests for repairs here. You can read about how to report these to us under Submitting a request for repair.
What happens to your complaint?
As soon as we have received your complaint, the vb&t service manager will deal with it. A satisfactory solution is then sought together with the employees involved. In principle, we will let you know within 5 working days how we will further handle your complaint or
Send us the right form
You can report your complaint in writing by means of the Complaints Form. If your complaint concerns nuisance or the quality of life in or around your accommodation, please use the Form for Reporting Nuisance.